Have you ever bought a product of service at a cheap price and customer service is not service at all or even do not exist? Thanks to this little huge mistake the product looses it's value to the consumers eye's, and it's 99% certainty that the client will not return for a second purchase, and if he does he will not be happy to buy anything from you. This is why is really important to have a great product to offer and at the same time an excelent customer service, even if the customer is not requesting it, this can help you correct posible flaws and makes you more competitive.
You see, your company sucess is practically customer satisfaction where the purchase is not the most important thing, but that the customer returns and makes a second purchase. You have to be commited and elevate your standards so the client realizes that you are doing everything possible so he/she can be satisfied with your product or service.
You can even make some little extra efforts to add value to your product:
- A simple phone call asking how the product is working for them, you must not coonfuse this with harrasement, just let them know that their opinions are important for further decisions in your company.
- Send them a personal appreciation email.
- give the little freebies with every purchase.
- Discounts for further purchases.
- Or well a little note at the bottom of the invoice thanking them for doing business and a smile face, remember that there are no rules and everything is possible.
Everytime that the customer buys something from you, there has to be an excelent customer service, it can be by email or phone, whatever you choose must be 100% efective.
Remember that the client is not always right, but the client is the client and is he/she is giving you their money so your company can work properly. The price doesn't always matter, it's the added value you offer in your products.
Thanks and stay Awesome!
0 comentarios:
Publicar un comentario